Frequently Asked Questions

Have junk removal questions? We’ve got the answers!

 




1. How much does it cost?

Every job is different and because we offer such a wide array of services, we provide personalized, individual quotes based on the specific needs of your job. Feel free to call us with any specific questions you may have at (925) 256-0187.


2. Are there any hidden fees?

Tell us about your hauling or junk removal needs, the details of the job and we’ll provide an estimate. After that, we’ll give a firm price upon assessing the job in person. That’s the price you’ll pay. Travel and disposal fees are included. Additional fees that may not be able to be estimated accurately at first will be addressed and estimated, but don’t worry – no unexpected surprises!


3. Does all my junk just get thrown out?

Our staff are trained to recognize items that may be valuable, and might have been overlooked, but ultimately the decision of what to keep and what to get rid of is yours. We’ll set aside items we think you may not have intended on trashing, and in some cases we’ll recycle when appropriate. For everything else, we’ll haul it away.


4. Can my items be donated?

Donating to charity is wonderful and we highly encourage it! Although we don’t offer delivery services, there are local charities that will pick up your donations. Some of the local ones include: Hospice of the East Bay, The Salvation Army, Teen Challenge (Cars Only), and Freecycle (Not a Charity). Consider donating to them today!


5. Will your trucks fit my narrow driveway?

This is a concern of many customers with small, local roads, and particularly narrow driveways. While some of our trucks are very large, we also have small trucks designed to perfectly accommodate smaller streets and quaint homes. Our staff are made up of family men and women who respect your home and your presence in your neighborhood. We’ll keep the job as quiet and discreet as possible.


6. What will I need to do?

Many of our first-time customers and clients wonder if they’ll be required to lift or be involved in any of the labor. The answer is a definitive ‘No’. Our staff will perform all of the physical work. We will need to meet with you initially for a review of your needs and to provide you a clear estimate of costs. The first step is simply calling (925) 256-0187 and setting up the appointment. From there, we’ll keep it easy.


7. What kind of junk will you haul?

We’ll haul most things. Some of our more common requests include old appliances, hot water heaters, spas and hot tubs, HVAC units, old furniture, car parts, landscaping debris, concrete and construction site clean-up. But that’s only the start! If you’re curious about a specific item or a certain type of trash, just call for a detailed assessment.


8. Are you insured?

All American Hauling is insured and takes every job seriously. Not only are we committed to providing great hauling services at the most competitive rates, but we’re also focused on making sure that you other belongings and home are also protected against any possible or accidental damage. We also provide workers comp to help protect our employees. We want you to always feel confident and comfortable when doing business with us.